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Sommers Construction feels it is important that the customer have a clear understanding of what to expect in the construction of their home from the beginning of the construction process.

Quality Assurance

Sommers Construction builds each home using the Indiana Quality Assurance Builder Standards. The Builders Standards was developed by the Indiana Builders Association to respond to consumer demands for professional accountability. Sommers Construction uses these standards in order that each customer has a responsive, consumer-friendly, industry-approved set of guidelines with which to have our work judged.

Each client receives a copy of the Quality Assurance Manual at the time they sign the contract. The standards include guidelines for common issues, that establishes realistic expectations for the consumer in the building or remodeling of their home.

The manual is divided into chapters generally organized according to the usual sequence of events in the construction process. Each chapter has major categories containing individual construction performance guidelines. Each construction guideline has four parts.

Observation: A description of a particular construction defect or potential problem.
Standard: The specific criterion for acceptable workmanship
Builder Responsibility: A description of the repair work required by the contractor to meet the performance guidelines and/or the owners maintenance responsibility.
Discussion: An explanation of unique factors pertinent to the observation, performance guideline, or corrective measure.

Disputes will inevitably arise that cannot be settled between two parties by using the standards. The Standards include a mediation/binding arbitration mechanism to provide another vehicle to dispute resolution outside of the costly and time-consuming court process.

Sommers Construction feels it is important that the customer have a clear understanding of what to expect in the construction of their home from the beginning of the construction process.